Refund Policy

Last updated: 04/01/2026

At Lumivora Official, we want you to feel confident in your purchase. Please read our refund policy carefully.

1. 15-Day Return Policy

We offer a 15-day return window from the date you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

If 15 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-refundable:

  • Used skincare products

  • Opened creams, masks, or consumables

  • Gift cards

  • Items marked as “Final Sale”

If a product arrives damaged or defective, please contact us (see Section 5).

3. Refunds (If Approved)

Once your return is received and inspected:

  • You will be notified via email of approval or rejection

  • Approved refunds will be processed to your original payment method

  • Refund processing times depend on your payment provider

Shipping fees are non-refundable.

4. Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping service

Lumivora Official is not responsible for lost or undelivered return packages.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos or videos clearly showing the issue

We will evaluate the issue and, if approved, offer a replacement or refund at no additional cost.

6. Subscriptions

For subscription products:

  • You may cancel at any time before the next billing cycle

  • Charges already processed are non-refundable

7. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank (processing times may vary)

If you’ve done all of the above, please contact us.

8. Contact Us

For refund or return inquiries, please contact:

📧 support@lumivoraofficial.com
🌐 lumivoraofficial.com